Overview
E-commerce Integration Engineer & Pre-Sales Support Jobs in Dubai, UAE at RAKBANK
At RAKBANK, we are committed to nurturing a culture of innovation, growth, and excellence. We go beyond being a bank – we are a thriving community fueled by teamwork, advanced solutions, and unwavering standards of governance.
Your role as an E-commerce Integration Engineer & Pre-Sales Support involves providing technical, functional, and product integration assistance to merchant partners. You ensure their checkout pages, mobile apps, IVR systems, and CRM platforms are seamlessly integrated with RAKBANK’s payment gateways and other web/mobile-based acquiring solutions, minimizing errors and ensuring smooth operation. Additionally, you offer post-installation support and services to merchants while also providing pre-sales guidance on digital payment solutions.
Join us and be a part of shaping the future of RAKBANK!
What you will do
Assist merchants in seamlessly connecting their checkout pages, apps, IVR, and CRM systems with RAKBANK’s payment gateways.
Accompany product and sales teams in client meetings, providing demos, presentations, and whiteboard sessions.
Conduct training sessions for colleagues and clients on RAKBANK’s payment gateway products.
Help the sales team assess feasibility, cost, and timelines for customer proposals, ensuring accuracy.
Collect and document business and technical needs to support reliable project estimates.
Build small internal applications for proof-of-concept testing, troubleshooting, and product evaluation.
Work with payment gateway providers to resolve technical issues requiring their expertise.
Monitor and implement compliance mandates related to payment gateway operations.
Facilitate smooth onboarding for merchants using digital payment solutions like Skiply and RAKBANK Simplify.
Provide post-installation services and troubleshooting to ensure merchants’ seamless operations.
Assist the Service Delivery Manager with business-as-usual (BAU) activities in the unit.
Keep a customer-focused, solution-oriented approach in all interactions to boost adoption and satisfaction.
What you should have
Bachelor’s degree in computer applications, Science, Engineering, or IT, with at least two years in a similar technical role.
Strong presentation skills and experience supporting sales and product teams to win new business.
Background in e-commerce payments, with specific experience in the Middle East market.
Ability to communicate complex technical concepts clearly and familiarity with scripting languages like JSP, PHP, CGI, XML, and .NET.
Capable of handling customer interactions autonomously and troubleshooting payment gateway solutions.
In-depth understanding of payment platforms like MiGS, MPGS, Cyber Source, Simplify, EPG, and compliance mandates.
What’s In It for You
Pay for performance culture (Competitive and performance-linked compensation)
Diverse workforce and inclusive culture
Career development and growth opportunities by design
Work with the best minds in the field
Get opportunities to bring your whole self to the organization and perform to your best.
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Title: E-commerce Integration Engineer & Pre-Sales Support
Company: RAKBANK
Location: Dubai, UAE
Category: IT/Tech (Technical Support)
