Overview
E-commerce Customer Support & Operations Executive (Voice & Chat) Jobs in Abu Dhabi at Anigma Technologies
Location: Abu Dhabi, UAE
Job Type: Full-Time
Company: Anigma Technologies
About the Company
Anigma Technologies is a leading retailer of gaming PCs and gaming accessories in the UAE, operating across multiple locations with strong retail partnerships. Our e-commerce platform (anigma.com) is a key growth channel, delivering high-performance gaming solutions to customers across the region.
Role Overview
We are looking for a dynamic and detail-oriented E-commerce Customer Support & Operations Executive to manage customer interactions and support backend e-commerce operations. This role combines customer engagement (voice & chat) with platform management responsibilities, ensuring accurate product listings and real-time inventory updates.
Key Responsibilities
- Handle inbound and outbound customer interactions via voice calls and live chat.
- Respond promptly to customer inquiries related to products, orders, and services.
- Provide accurate information about gaming PCs, accessories, and ongoing promotions.
- Assist customers in selecting suitable products and drive sales conversions.
- Resolve customer complaints and escalate issues when necessary.
- Maintain high standards of customer satisfaction and professionalism.
E-commerce & Operations Responsibilities:
- Update and manage product listings on Shopify, including descriptions, pricing, and images.
- Ensure accurate and up-to-date product information on the website.
- Monitor and update inventory levels to reflect real-time stock availability.
- Coordinate with procurement, warehouse, and sales teams for stock updates and product availability.
- Identify and report discrepancies in inventory or product data.
- Support promotional updates and campaign listings on the website.
Requirements
- Proven experience in customer support (voice and/or chat), preferably in e-commerce or retail.
- Hands-on experience with Shopify product management is required.
- Strong communication and interpersonal skills.
- Ability to handle multiple conversations and backend tasks efficiently.
- Sales-oriented mindset with the ability to close deals.
- Basic knowledge or interest in gaming PCs and accessories is an advantage.
- Proficiency in English is required.
- Arabic speaking is a added advantage.
- Working knowledge of Microsoft Office Suite and Google Sheets.
- Strong attention to detail, especially in managing product and inventory data.
- Ability to work in a fast-paced environment and meet performance targets.
Pay: Up to AED3,000.00 per month
Work Location: In person
Title: E-commerce Customer Support & Operations Executive (Voice & Chat)
Company: Anigma Technologies
Location: Abu Dhabi
