Overview
Duty Manager – Crowne Plaza Jobs in Madinah, Saudi Arabia at InterContinental Hotels Group
AtCrowne Plaza,we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We’re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that’s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring andflexibility– through hotel colleagues whoDare to Connect!
Dare to Connectis how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests – and each other – in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other person… as a person, not as a room number or a co-worker.
When we Dare to Connect, it means we:
Dare to Make the First Move… we are proactive and positive… we are the first to greet and say hello, and the first to take action and help our guests.
Adapt to the Moment… we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.
Relate to Business Needs… we know thatModernBusiness Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important.
Enable Quality Downtime… we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.
YOUR DAY TO DAY:
Oversee the hotel operations for the day or night shift to ensure guest service standards are met and that hotel assets are secured and protected.
DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
PEOPLE
Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company rules and policies. Report serious issues to respective management for follow-up.
Promoteteamworkand quality service through dailycommunicationand coordination with other shifts and departmental management.
Interact with outside contacts:
Guests – to ensure their total satisfaction
Regulatory agencies, law enforcement or local government authorities – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
GUEST EXPERIENCE
Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensureguest satisfactionand repeat business.
Oversee the front desk and night audit functions in accordance with established procedures; ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
RESPONSIBLE BUSINESS
Assist in educating employees on current safety issues to ensure compliance with all health and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
Manage day or night operations of the hotel. Conduct periodic walk-through of each department. Tour public areas …
Title: Duty Manager – Crowne Plaza
Company: InterContinental Hotels Group
Location: Madinah, Saudi Arabia
Category: Hospitality / Hotel / Catering, Management
