Overview
Duty Manager Jobs in Abu Dhabi, UAE/Dubai at Novotel Hotels
Job Description
- Manage and supervise all tasks of staff to ensure guests receive prompt, cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability, room types, accuracy of room count and rate categories
- Maximize occupancy, revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
- Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Developed and executed training programs for staff, enhancing service consistency and team performance, contributing to improved guest satisfaction and service consistency
- Verifying daily loyalty program points using Hotel Link and ACDC platforms, ensuring all eligible guests receive their points and making adjustments as necessary
- Ensured full brand compliance through regular audits, SOP enforcement, and ongoing team coaching to maintain operational standards
- Acted as the main escalation point for guest issues, ensuring timely resolution of complaints and maintaining high guest satisfaction scores
- Train, guide & support the team in providing outstanding guest welcoming and experiences
Qualifications
- Good organisational skills
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Previously working in Accor is a plus
- Knowledge of Opera property Management System
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self‑starter, coach & mentor who can motivate the team to perform their best
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Details
Role Level: Not Applicable
Work Type:
Full-Time
Country:
United Arab Emirates
City:
Abu Dhabi
Company Website:
Job Function:
General Management
Sector:
Other
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Title: Duty Manager
Company: Novotel Hotels
Location: Abu Dhabi, UAE/Dubai
Category: