Duty Manager

Overview

Duty Manager Jobs in Abu Dhabi, UAE at Anantara Hotels & Resorts

Roles and Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

To be the main point of guest contact 24 hours. Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures. Ensure all issues pertaining to

guest satisfaction

are met and that follow up is completed on a timely basis. Complete the night audit in line with the standards and procedures of the resort for night manager.

Submit housekeeping and cleaning requests as required. Ensure all team members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club. Attend training sessions as required.  Qualifications  A degree or diploma in Hotel Management or equivalent. Luxury

hospitality experience

of 2-4 years in related field or a minimum of 2 years’ experience in the same role.

An in-depth knowledge of the hotel, leisure, or service sector. Excellent

communication

and

leadership

skills. Strong organizational and

multitasking

abilities. Familiarity with hotel management software. Have a genuine passion for people and the industry.

Desired Candidate Profile

1.

Leadership

and Management

Team Leadership

:  Ability to lead, motivate, and manage a team of employees, ensuring they perform their duties efficiently and effectively. Decision-Making:  Making quick, informed decisions, especially during emergencies or when operational challenges arise. Delegation:  Delegating tasks and responsibilities appropriately to team members to ensure all operational needs are met.  2. Customer Service and

CommunicationCustomer-Focused:  Prioritizing excellent customer service, resolving complaints, and ensuring a positive experience for customers or guests.

Conflict Resolution:  Handling customer complaints and issues withprofessionalismand efficiency, ensuring their resolution in a timely manner. ClearCommunication:  Communicating effectively with staff, customers, andsenior management, providing clear directions and updates.
3.Problem-SolvingandCritical ThinkingHandling Emergencies:  Reacting quickly and calmly to emergencies, accidents, or any other situation that may arise, ensuring the safety of all involved. Operational Challenges:  Identifying issues related to operations, staffing, or equipment and resolving them promptly to avoid disruption in services. Proactive Approach:  Anticipating potential issues and addressing them before they escalate.
4. Organizational Skills  Time Management:  Managing multiple tasks and responsibilities during a shift, ensuring deadlines are met, and operations run smoothly. Scheduling:  Creating and managing staff schedules, ensuring adequate staffing levels for various shifts and operations. Operational Oversight:  Ensuring all business operations, from opening to closing, are carried out efficiently, including handling cash, overseeing deliveries, or managing guest check-ins/check-outs.
5. Financial and Operational Acumen  Budgeting and Cost Control:  Keeping track of operational costs, handling cash management, and ensuring …

Title: Duty Manager

Company: Anantara Hotels & Resorts

Location: Abu Dhabi, UAE

Category: Management, Hospitality / Hotel / Catering