Overview
Director of Operations – SAAS Jobs in Dubai, United Arab Emirates at ACCEL HUMAN RESOURCE CONSULTANTS
Title: Director of Operations – SAAS
Company: ACCEL HUMAN RESOURCE CONSULTANTS
Location: Dubai, United Arab Emirates
Role Overview
We are seeking a high-impact Director of Operations to lead and scale multi-country operations across a technology-driven business. This role will be responsible for translating strategic objectives into structured execution, establishing operating discipline, and driving cross-functional alignment across product, technology, and commercial teams.
Key Responsibilities
Operational Leadership & Governance
- Establish and drive a structured operating cadence (weekly reviews, monthly reporting, quarterly planning)
- Translate leadership strategy into execution plans with clear ownership and timelines
- Drive accountability through structured governance and decision-making frameworks
Multi-Country Operations Management
- Oversee operations across multiple geographies and business units
- Build scalable country-level operating models including P&L visibility and reporting
- Ensure alignment between regional teams and central leadership
Performance Management & Analytics
- Design and implement KPI dashboards across product, commercial, and operations
- Track unit economics, cost structures, revenue performance, and operational efficiency
- Drive a data-driven culture supporting decision-making at leadership level
Vendor & Partner Management
- Manage strategic technology vendors and external partners
- Lead vendor governance frameworks, SLAs, and performance monitoring
- Drive transition and in-housing initiatives where required
Process & Infrastructure Development
- Build and standardize core processes including:
- Customer onboarding
- Service delivery / implementation
- Incident management
- Procurement and approvals
- Drive automation and process optimization to improve efficiency
Commercial Operations Support
- Support business teams with operational frameworks for sales and delivery
- Build and manage deal desk, pricing governance, and contract execution processes
- Ensure seamless post-sales execution and customer success alignment
Risk, Compliance & Continuity
- Establish risk management frameworks and incident response protocols
- Ensure compliance with regional regulations and data protection standards
- Maintain business continuity and operational resilience plans
Leadership & Team Development
- Build and lead a high-performing operations team
- Foster a culture of accountability, execution excellence, and continuous improvement
- Partner with senior stakeholders across functions
Key Requirements
- 12+ years of experience in operations leadership roles
- Proven experience in technology, SaaS, or platform-driven businesses
- Strong exposure to multi-country or regional operations
- Demonstrated experience in:
- P&L management and financial oversight
- KPI frameworks and performance tracking
- Vendor management and partner ecosystems
- Experience in high-growth or scaling environments preferred
- Strong stakeholder management and leadership capability
Core Competencies
- Execution excellence and structured thinking
- Strong commercial and financial acumen
- Data-driven decision-making
- Cross-functional leadership
- Vendor and stakeholder management
- Ability to operate in complex, ambiguous environments
Success Metrics
- Establishment of operating cadence and governance frameworks
- Implementation of KPI dashboards and performance tracking systems
- Standardization of core operational processes
- Improved operational efficiency and cost optimization
- Alignment across regional teams and business functions