Overview
Director of Operations Jobs in 6th of October, Al Jizah, Egypt at Mövenpick Hotels & Resorts
Title: Director of Operations
Company: Mövenpick Hotels & Resorts
Location: 6th of October, Al Jizah, Egypt
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo’s attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel’s unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
Supervise and guide department heads (e.g., Front Desk, Housekeeping, Food & Beverage, Engineering) in their daily responsibilities.
Monitor key performance indicators (KPIs) across all departments, such as occupancy rates, guest satisfaction scores, and revenue per available room (RevPAR).
Ensure smooth and efficient hotel operations, including guest check-in/check-out, room assignments, and problem resolution.
Foster a culture of exceptional guest service throughout the hotel.
Respond promptly and effectively to guest complaints and inquiries.
Implement strategies to enhance the overall guest experience.
Conduct performance reviews and provide constructive feedback to department heads.
Motivate and inspire staff to achieve operational goals.
Assist in the development and management of the hotel budget.
Monitor and control expenses to maximize profitability.
Identify and implement cost-saving measures.
Conduct regular inspections of hotel facilities and guest rooms to ensure cleanliness and maintenance standards.
Implement quality assurance programs to maintain high standards of service.
Ensure the safety and security of guests and employees.
Develop and implement emergency response plans.
Comply with all relevant safety and security regulations.
Identify areas for improvement in hotel operations and implement necessary changes.
Stay abreast of industry trends and best practices.
Participate in industry events and conferences.
Qualifications
Minimum 5 years of experience in hotel operations management, including supervisory experience.
Extensive knowledge of hotel operations, with a strong focus on Food & Beverage management
Demonstrated ability in strategic planning, budgeting, and financial control
Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
Must be living in Egypt
Preferred Local candidates.
work permanent license is required.
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
Strong leadership abilities with experience in performance management and team development
Proficiency in Microsoft Office suite and hotel management software
Outstanding communication and negotiation skills
Ability to work collaboratively in a fast-paced, dynamic environment
Customer-focused mindset with a commitment to delivering exceptional guest experiences
In-depth knowledge of industry trends, best practices, and quality standards
Adaptability and resilience in managing multiple priorities and stakeholders
Fluency in English; knowledge ofother languages is a plus
