Overview
Director of Front Office – Saudi Talent Jobs in Makkah al Mukarramah, Saudi Arabia at Rotana Hotel Management Corporation PJSC
Location: Makkah al Mukarramah
Job Description
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.
As Director of Front Office, you will be responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing the day-to-day functions of the Front Office, such as handling guest arrivals and departures, information requests, and other key responsibilities such as:
Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest guest satisfaction.
Planning and implementing availability controls to maximize revenue from rooms, food & beverage, and other areas.
Maintaining high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous.
Reporting trends, guest impressions, and operational issues to management.
Collaborating with Housekeeping to turn rooms efficiently and allocate arriving guests appropriately.
Participating in decisions related to occupancy goals, marketing strategies, and rate development.
Skills,
Education
, Qualifications & Experiences
You should be a college/university graduate with at least two years of experience in a similar role. Proficiency in hotel property management systems such as Opera, knowledge of sales systems like Micros, and strong English communication skills are required.
Knowledge & Competencies
The ideal candidate is a hands-on professional with a solid front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in all situations. Essential competencies include:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
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Title: Director of Front Office – Saudi Talent
Company: Rotana Hotel Management Corporation PJSC
Location: Makkah al Mukarramah, Saudi Arabia
Category: Hospitality / Hotel / Catering (Hospitality & Tourism, Guest Services)
