Overview
Director of Customer Engagement Jobs in Abu Dhabi Emirate, United Arab Emirates at Kingston Stanley
Title: Director of Customer Engagement
Company: Kingston Stanley
Location: Abu Dhabi Emirate, United Arab Emirates
Director of Customer Growth & Engagement
We’re partnering with a leading, large-scale consumer experience brand in the region to hire a Director of Customer Growth & Engagement—a senior leadership role focused on driving customer acquisition, retention, and value across a diverse portfolio.
This is a high-impact position for a commercially minded, data-driven marketing leader who thrives on building best-in-class customer strategies and delivering measurable business growth.
Key Responsibilities:
Customer Growth & Lifecycle Strategy
- Own and deliver end-to-end customer lifecycle strategies—from acquisition through to retention and advocacy
- Design and optimize loyalty, membership, and engagement frameworks to drive lifetime value
- Lead segmentation and personalization strategies based on customer behavior and data insights
- Develop compelling value propositions, experiences, and partnerships to increase engagement and spend
Performance & Commercial Impact
- Drive measurable growth across key KPIs: acquisition, retention, engagement, and revenue
- Translate data and insights into actionable strategies and continuous optimization
- Oversee forecasting, reporting, and performance tracking across all customer initiatives
Digital & Experience Optimization
- Enhance digital customer journeys across web, app, and CRM ecosystems
- Improve conversion rates, engagement, and customer satisfaction through seamless experiences
Leadership & Stakeholder Management
- Lead and develop a high-performing team focused on growth and engagement
- Partner with senior stakeholders across the business to align on strategy and execution
- Act as the central lead for all customer growth and loyalty initiatives
Program & Project Leadership
- Deliver large-scale, cross-functional initiatives on time and within budget
- Drive innovation through market trends, competitive insights, and new technologies
🎯 What We’re Looking For
- 10+ years of experience in marketing, CRM, loyalty, or customer growth roles
- Proven track record in driving customer acquisition, retention, and engagement at scale
- Strong commercial acumen with a data-led, performance-driven mindset
- Experience working with complex, multi-channel customer ecosystems
- Exceptional leadership and stakeholder management skills
- Ability to translate insights into impactful business strategies