Overview
Desktop Support Engineer Jobs in Dubai, United Arab Emirates at MINDTEL
Title: Desktop Support Engineer
Company: MINDTEL
Location: Dubai, United Arab Emirates
🚀 We’re Hiring: Desktop Support Engineer
📍 Location: Dubai
💼 Experience: 4+ Years
Language -Must Have- Arabic and English
We are looking for a skilled Desktop Support Engineer to join our IT team and provide high-quality end-user support across the organization. If you enjoy troubleshooting, working with diverse technologies, and ensuring seamless IT operations, this role is for you.
🔧 Key Responsibilities
• Provide on-site and remote support for desktops, laptops, printers, scanners, IP phones, and mobile devices
• Troubleshoot hardware, software, and network issues; escalate to Tier 2/3 when required
• Manage service requests including system setup, software installation, and upgrades
• Document incidents and resolutions in the service desk tool
• Install, configure, and support Windows (7/8/10/11), macOS, and Microsoft Office
• Manage user accounts via Active Directory (creation, modification, password resets)
• Diagnose and resolve connectivity and device-related issues using standard tools
• Perform preventive maintenance and reduce recurring issues
• Coordinate with vendors and internal IT teams for issue resolution
• Support branch setups, IT rollouts, and infrastructure projects
• Guide end-users on hardware/software usage
• Ensure compliance with IT policies and standards (ITIL / ISO frameworks)
🧠 Experience & Knowledge
• 4+ years of experience in Desktop Support / IT Helpdesk / Technical Support
• Strong knowledge of desktop hardware, laptops, and peripherals
• Hands-on experience troubleshooting printers, scanners, IP phones, and mobile devices
• Good understanding of networking fundamentals and operating systems
• Experience with tools like SCCM, Lansweeper, ManageEngine, Altiris (or similar)
• Strong communication, time management, and problem-solving skills
⚙️ Essential Skills
• Windows OS (7/8/10/11) & Windows Server (2012/2016/2019)
• macOS support
• Active Directory & Office 365 / Exchange Online
• Microsoft Endpoint Manager / Intune
• Asset management tools (SCCM, Lansweeper, ManageEngine Desktop Central)
🎯 What We’re Looking For
• A proactive problem solver with a customer-first mindset
• Ability to work independently and in a team environment
• Strong attention to detail and ability to perform under pressure
📩 Interested candidates can apply or share their profiles at: [email protected]