Overview
Desktop Support Engineer Jobs in Abu Dhabi, UAE/Dubai at Rexus Group
Job Title: L1 Onsite Support Technician / Desktop Support Engineer
Working Days: Monday to Friday (Business hours)
Work Duration: 1 Year Contract
Position Overview
We are seeking a Microcomputer Onsite Support Technician to provide Level 1 support for workplace hardware and software environments. The role involves hands-on troubleshooting, user support, equipment installation, and ensuring SLA compliance while delivering excellent customer service.
Key Responsibilities
- Provide Level 1 onsite support by resolving incidents and service requests related to end-user workstations.
- Support Operating Systems, standard software applications, email (local and web-based), antivirus/security tools, and virtual desktop (VDI) environments
. - Provide basic networking and VoIP support
. - Manage and track tickets using the ticketing tool until full resolution, ensuring compliance with SLA requirements.
- Provide continuous communication and updates to users throughout the ticket lifecycle.
- Escalate complex issues to Level 2 support teams when required.
- Perform physical installation, configuration, relocation, and replacement of IT equipment
. - Manage hardware warranty cases and coordinate repairs or replacements.
- Maintain stock inventory and equipment tracking systems.
- Support mailbox management, call handling, and service monitoring activities.
- Provide “Remote Hands” support for other technical teams when required.
Required
Skills & Qualifications
- Experience in L1 Desktop / Onsite IT Support
. - Strong knowledge of Windows Operating Systems and standard enterprise applications.
- Basic understanding of networking concepts (LAN, connectivity, IP configuration).
- Familiarity with ticketing systems and SLA-based environments.
- Experience with hardware troubleshooting (PCs, laptops, peripherals).
- Good communication skills and customer-oriented mindset.
- Ability to work independently and manage multiple tickets effectively.
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Title: Desktop Support Engineer
Company: Rexus Group
Location: Abu Dhabi, UAE/Dubai
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