Deskside Support – L1 ( Arabic Speaker)

We are seeking a Level 1 Technical Support Specialist to join our team, focusing on laptop configuration, delivery, and post-implementation support for applications such as Outlook and Teams. This position will also involve setting up meeting rooms from scratch and providing support for audio-visual devices.

Experience & Skills:

• 1-2 years of relevant experience
• Relevant certification
• Foundational knowledge of desktop/laptop troubleshooting
• Knowledge of Bloomberg application
• Experience with audio-visual devices

Key Responsibilities:

• Provide deskside and remote support for incidents and service requests
• Diagnose and resolve basic hardware, software, and operating system issues
• Log, track, and update tickets in ITSM tools with accurate details
• Ensure adherence to SLAs and resolution timelines

Qualifications:

• Arabic speaker
• Well-mannered and well-groomed