Overview
Dental Sales & Patient Coordinator (Female preferred) Jobs in Dubai at Dr. Antoine and Salma Dental Clinic
Dental Sales & Patient Conversion Executive
Location: Dubai, United Arab Emirates
Employment Type: Full-Time
Department: Sales / Patient Relations
Industry: Dental / Healthcare
About the Position
We are looking for an experienced, highly motivated, and results-driven Dental Sales & Patient Conversion Executive to join our dental clinic in Dubai.
This is a sales-focused position. The primary responsibility of this role is to take incoming dental leads, contact them, understand their needs, build trust, answer their questions, overcome objections, follow up consistently, and convert qualified leads into confirmed consultations and treatment bookings.
You will be one of the first points of contact between the clinic and potential patients. Therefore, the ability to communicate professionally, create confidence, understand patient concerns, and guide patients toward taking action is extremely important.
We are looking for someone who understands that generating a lead is only the beginning. The real responsibility is to follow that lead until there is a clear outcome — booked, not interested, not qualified, or requiring further follow-up.
Key ResponsibilitiesLead Management & Calling
- Receive and manage new leads generated through Meta Ads, Google Ads, social media, website inquiries, WhatsApp, phone calls, and other marketing channels.
- Contact new leads as quickly as possible after they enter the system.
- Make outbound calls to prospective patients and introduce the clinic and relevant treatments.
- Understand why the patient contacted the clinic and identify their specific dental concern.
- Ask the right questions to understand the patient’s needs, expectations, urgency, and treatment interest.
- Explain the relevant dental treatment or consultation process in a simple and professional manner.
- Communicate treatment information without making inappropriate clinical diagnoses or promises.
- Guide the patient toward booking a consultation with the appropriate doctor.
Sales & Lead Conversion
- Convert incoming inquiries into confirmed consultation appointments.
- Convert qualified consultation opportunities into treatment bookings where appropriate.
- Clearly communicate the value of choosing the clinic, doctor, treatment, technology, expertise, and overall patient experience.
- Handle common objections related to price, timing, hesitation, treatment concerns, previous experiences, and decision-making.
- Understand the difference between an interested lead and a genuinely qualified lead.
- Create appropriate urgency and encourage patients to take the next step without being aggressive or unprofessional.
- Present promotions and treatment packages accurately and confidently.
- Recommend the appropriate next step based on the patient’s stated concern while leaving clinical decisions to the dentist.
- Maximize the conversion rate of every qualified lead.
Follow-Up
A major part of this position will be consistent and structured follow-up.
- Follow up with leads who did not answer the initial call.
- Follow up with patients who requested more information.
- Follow up with patients who showed interest but did not book.
- Follow up with patients who cancelled or postponed their appointment.
- Reconnect with old or inactive leads.
- Follow up with patients after consultations when additional treatment decisions are pending.
- Maintain a structured follow-up schedule through calls and WhatsApp.
- Ensure that no qualified lead is forgotten or left without a clear next step.
- Identify why leads are not booking and adjust the sales approach accordingly.
Patient Communication
- Build a professional and trustworthy relationship with prospective patients.
- Communicate with patients through phone calls, WhatsApp, and other approved communication channels.
- Respond to questions promptly and professionally.
- Make patients feel comfortable discussing their dental concerns.
- Handle sensitive or nervous patients with patience and empathy.
- Maintain a premium and professional image of the clinic in every interaction.
- Ensure patients receive accurate information about appointments, consultations, doctors, and clinic procedures.
- Coordinate with reception and clinical teams to ensure a smooth patient experience.
Sales Targets & KPIs
This is a target-driven role, and performance will be measured through clear sales and conversion metrics.
Key performance indicators may include:
- Number of leads contacted.
- Speed of lead response.
- Contact rate.
- Number of qualified leads.
- Consultation booking rate.
- Consultation attendance/show-up rate.
- Treatment conversion rate.
- Number of treatment bookings.
- Revenue generated from converted leads.
- Follow-up completion rate.
- Reactivation of old leads.
- Monthly sales performance.
- Overall lead-to-patient conversion rate.
The successful candidate should be comfortable working with monthly targets and performance-based incentives.
What We Expect From You
We are not looking for someone whose only responsibility is to answer incoming calls.
We are looking for someone who can take a lead from:
“I’m interested in dental implants.”
to:
“I understand my options.”
to:
“I trust the clinic.”
to:
“I’ve booked my consultation.”
And, when appropriate, from consultation to treatment.
You should be someone who naturally thinks:
“What is stopping this patient from booking, and how can I help them take the next step?”
You should be persistent without being pushy, persuasive without being aggressive, and sales-oriented while maintaining a high level of professionalism.
Candidate RequirementsEssential
- Previous experience in sales, telesales, inside sales, lead conversion, business development, or patient coordination.
- Proven ability to convert leads into appointments, consultations, or sales.
- Excellent verbal communication skills.
- Strong telephone sales skills.
- Confident, persuasive, and professional communication style.
- Strong follow-up discipline.
- Ability to handle objections and difficult conversations.
- Comfortable working with sales targets and KPIs.
- Strong organizational and time-management skills.
- Ability to manage multiple leads simultaneously.
- Good computer skills and familiarity with CRM systems.
- Professional communication through WhatsApp and other digital channels.
- Fluent English is required.
Highly Preferred
Experience in one or more of the following industries:
- Dental clinics
- Medical clinics
- Aesthetic clinics
- Cosmetic clinics
- Healthcare
- Medical tourism
- Hospitality sales
- Luxury services
- High-ticket sales
Experience selling dental implants, veneers, aligners, smile makeovers, cosmetic dentistry, or other high-value healthcare treatments will be considered a strong advantage.
Arabic and/or additional languages will also be an advantage.
Skills We ValueSales Skills
- Lead qualification
- Consultative selling
- Objection handling
- Closing
- Upselling and cross-selling where appropriate
- Follow-up strategy
- Negotiation
- Customer retention
- Pipeline management
Communication Skills
- Excellent spoken English
- Confident telephone manner
- Professional WhatsApp communication
- Active listening
- Empathy
- Clear explanation of complex information
- Ability to build trust quickly
Personal Qualities
- Highly motivated
- Target-oriented
- Persistent
- Energetic
- Organized
- Responsible
- Confident
- Patient
- Positive attitude
- Professional appearance
- Strong work ethic
- Comfortable working under pressure
Understanding the Dental Industry
The successful candidate does not necessarily need to be a dentist or have a clinical background.
However, you must be willing to learn and understand the treatments and services offered by the clinic, including areas such as:
- Dental Implants
- 3D Guided Implants
- All-on-4 / Full-Arch Implants
- Bone Grafting
- Sinus Lifting
- Veneers
- Smile Design
- Clear Aligners
- Braces
- Crowns & Bridges
- Teeth Whitening
- Restorative Dentistry
- TMJ Treatment
- Oral Surgery
- Emergency Dental Care
You will be expected to understand these services well enough to communicate their purpose, benefits, and consultation process to prospective patients.
Clinical diagnosis and final treatment recommendations will always remain the responsibility of the qualified dental professionals.
Why This Role Is Important
For many patients, the first conversation they have with our clinic happens with the sales and patient coordination team.
That conversation can determine whether a person:
books an appointment, delays treatment, or chooses another clinic.
We therefore consider this role a critical part of our patient journey.
The right person will have the opportunity to work with a premium dental brand, handle high-value treatment inquiries, develop strong sales skills, and earn additional income through performance-based incentives.
Compensation & Benefits
- Competitive monthly salary.
- Performance-based commission structure.
- Additional incentives based on achieving targets.
- Professional working environment.
- Opportunity for career growth.
- Training on dental treatments, services, and sales processes.
- Opportunity to work with experienced dental professionals.
- Performance-based progression within the organization.
Salary and commission structure will be discussed based on experience and interview performance.
Who Should Apply?
You should apply if you are:
A salesperson who loves targets.
A strong communicator who is confident on the phone.
Someone who knows how to follow up.
Someone who enjoys converting leads.
Someone who can handle objections.
Someone who wants their performance to directly influence their earnings.
If you are someone who waits for patients to call rather than actively following up and converting opportunities, this position is probably not for you.
If you enjoy speaking to people, solving their concerns, building trust, and closing sales, we want to hear from you.
How to Apply
Please submit your CV through Indeed.
Candidates with relevant sales experience may be contacted for an initial interview.
Please include details of:
- Your previous sales experience.
- The industry you worked in.
- Your experience with lead generation or lead conversion.
- Any sales targets you were responsible for.
- Your previous conversion or booking performance, if available.
- Your experience with CRM systems.
- Your language skills.
We are particularly interested in candidates who can demonstrate a proven history of converting leads into appointments or sales.
Work Location: In person
Title: Dental Sales & Patient Coordinator (Female preferred)
Company: Dr. Antoine and Salma Dental Clinic
Location: Dubai
