Overview
Delivery Manager Jobs in Kuwait at Seazen Group
Seazen Group is seeking an experienced and results-driven Delivery Manager to oversee and optimize our food delivery operations across multiple brands and locations. The successful candidate will be responsible for managing delivery performance, third-party aggregators, customer satisfaction, operational efficiency, and profitability while ensuring timely and accurate order fulfillment.
Key Responsibilities:
- Manage daily delivery operations across all brands and locations.
- Monitor and improve delivery KPIs, including delivery time, order accuracy, customer satisfaction, and sales performance.
- Coordinate with Operations, Kitchen, Marketing, and Customer Service teams to ensure smooth delivery operations.
- Manage relationships with delivery aggregators such as Talabat, Deliveroo, Jahez, and other platforms.
- Analyze sales performance, delivery trends, and customer feedback to identify improvement opportunities.
- Ensure menu availability, pricing accuracy, and promotional execution across all delivery platforms.
- Monitor and control delivery-related costs and operational expenses.
- Resolve escalated customer complaints and operational issues.
- Lead and develop delivery coordinators and support teams.
- Prepare weekly and monthly performance reports for management.
- Conduct competitor benchmarking and market analysis.
- Identify opportunities to increase delivery sales and profitability.
Requirements:
- Bachelor’s Degree in Business Administration, Hospitality Management, Operations Management, Marketing, or a related field.
Experience:
- Minimum 5 years of experience in food delivery, restaurant operations, e-commerce operations, or a similar role.
- At least 2 years of managerial experience.
Title: Delivery Manager
Company: Seazen Group
Location: Kuwait
