Delivery Head

Overview

Delivery Head Jobs in Dubai, UAE at Intertec Systems

Position: Delivery Head – Applications

As the Head of Delivery at Intertec, the role will be responsible for the delivery P&L, services-led growth, profitability &

Customer Satisfaction

. The role would be further responsible for managing the technical and delivery teams, customer programs deliverables, product development, and service contracts under its purview across geographic locations and industries. The experience requires the ability to manage mid to large scale programs and provide thought

leadership

to the bids.

EXPERIENCE:

20+ Years with over 10 years of experience in Delivery

Leadership roles

. RESPONSIBILITIES (INCLUDES ALL TASKS):  The role should have had prior experience in managing delivery governance for multiple Software products and Applications transformation programs with teams of greater than 200 strength, onsite and offshore.  The role must have experience working with the clients to ensure meeting contractual deliverables and planning account growth.

The role must have prior experience in product engineering lifecycle, in addition to delivering software programs. Experience in increasing the efficiency of delivery teams leveraging tools and concepts such as Agile, AI, Dev Ops , etc. and constantly working towards

continuous improvement

for profit growth and customer experience. Good understanding of the technologies stacks (React, Full stack, .net, BPM ) with good knowledge in

Project Management

.

Provide visionary

leadership

and guidance to product teams with business domain and technical expertise that is crucial to design, develop & deliver successful products. Experience to estimate, plan and structure the delivery scope and deliverables for prospective programs with the team. Expertise in understanding customer contracts, scopes, SLA management.

Hands-on

Project Planning, resource estimation, delivery schedules, Project governance,

risk assessment

& mitigation.

Ensure high

customer satisfaction

and account mining in strategic accounts with the practice & sales teams. Manage contractual risks and proactively plan mitigation. Ensure high billable utilization and performance across resources & customer program metrics. Act as a trusted advisor to clients, offer insights on the technical trends, opportunities, and potential business impact & convert opportunities to win within Intertec’s existing customer base as well as the new customers.

Lead the ideation, design, and development of

innovative solutions

that aids the growth of our practices & products. Define the hiring strategy, training, KPIs to build and grow high performing teams with a deep culture of learning and performance.  MANDATORY:  Customer centricity, Relation Management – Ability to visualize & understand the customer goals and devise strategies appropriately to deliver results that meet the customer goals.

Communication

– Ability to communicate and articulate the messages with the highest level of clarity and engage the other person/s well during the conversation.

Problem Solving

– Ability to deep dive into the issues, identify the root cause, propose mutually beneficial solutions.

Cross-functional Collaboration

– Ability to mutually leverage the strengths of the

cross-functional teams

within the organization to deliver the KPI results.

Passion for Results – Demonstrate the passion for…

Title: Delivery Head

Company: Intertec Systems

Location: Dubai, UAE

Category: Management, IT/Tech