Overview
Debt Collection Officer Jobs in Dubai at Al Jeser Loans & Overdues Rescheduling Services
Job Title: Senior Reservation Manager
Location: Kuwait st, Al Mankool
Job Type: Full-time
About Us
Al Manar Grand Hotel Apartment is a leading hotel apartment dedicated to providing exceptional guest experiences. We pride ourselves on our outstanding customer service, innovative solutions, and strong team culture. We are seeking a highly organized and experienced Senior Reservation Manager to join our dynamic team.
Job Overview
The Senior Reservation Manager will oversee the reservations department, ensuring efficient booking processes, maximizing occupancy rates, and delivering exceptional customer service. This role requires strong leadership skills, attention to detail, and a deep understanding of reservation systems and hospitality operations.
Key Responsibilities
Manage the daily operations of the reservations team, ensuring seamless booking experiences for all guests.
Develop and implement effective reservation strategies to optimize occupancy and revenue.
Oversee training, performance, and development of reservation agents to maintain high service standards.
Monitor reservation trends, analyze data, and prepare regular reports on booking performance.
Collaborate with sales, marketing, and front office teams to align reservation strategies with company goals.
Handle escalated customer inquiries and resolve complex booking issues effectively.
Ensure all reservation processes comply with company policies and industry standards.
Maintain up-to-date knowledge of the company’s products, services, and promotions.
Requirements
Proven experience as a Senior Reservation Manager, Reservations Supervisor, or similar role in the hospitality or travel industry.
Proficiency in reservation software systems such as Opera, IDS, or similar platforms.
Strong leadership and team management skills with the ability to motivate and guide employees.
Excellent communication, problem-solving, and decision-making abilities.
Analytical mindset with experience in data analysis and reporting.
Exceptional customer service skills and a commitment to delivering outstanding guest experiences.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health and wellness programs.
Staff accommodation, laundry, food at hotel.
Opportunities for career growth and professional development.
Supportive and collaborative team environment.
Job Type: Full-time
Pay: From AED3,000.00 per month
Application Question(s):
What is your current visa status?
Are you seeking for job from outside UAE?
Education:
Bachelor’s (Required)
Experience:
Reservation Supervisor/Reservation Manager: 5 years (Required)
Language:
English and Hindi fluently (Required)
Title: Debt Collection Officer
Company: Al Jeser Loans & Overdues Rescheduling Services
Location: Dubai
