Overview
Data Analyst Jobs in Jeddah, Saudi Arabia at ALESAYI HOLDING | العيسائي القابضة
We are hiring a Data Analyst to join our Customer Experience team in a leading automotive company based in Jeddah.
Role Purpose
To ensure the accuracy, quality, and analysis of customer and operational data
, while delivering actionable insights that enhance customer experience
, improve business performance
, and support data-driven decision-making across the organization.
Responsibilities
- Analyze customer data, leads, and operational performance
- Ensure data accuracy across sales, service, and customer systems
- Prepare and maintain reports & dashboards (NPS, CSI, QSR)
- Monitor customer complaints, inquiries, and ticket quality
- Generate daily and periodic insights to support business decisions
- Track and improve campaign performance (SMS & customer surveys)
- Collaborate with internal teams to enhance customer experience
Qualifications
- Bachelor’s degree in a relevant field
- Minimum 3 years of experience in data analysis
- Strong proficiency in Excel and Power Point
- Good command of English (written & spoken)
- Generate daily and periodic insights to support business decisions
- Strong analytical skills and attention to detail
- Experience in automotive or customer experience environments is a plus
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Title: Data Analyst
Company: ALESAYI HOLDING | العيسائي القابضة
Location: Jeddah, Saudi Arabia
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