Overview
Customer Support Specialist Jobs in Dubai, United Arab Emirates at Gargash Group
Title: Customer Support Specialist
Company: Gargash Group
Location: Dubai, United Arab Emirates
The Customer Support Specialist is responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring overall performance.
Responsibilities
- Support the establishment and maintenance of quality assurance processes to monitor and improve the quality of customer interactions.
- Assist customers in resolving issues and problems, escalating complex cases to higher-level support as needed.
- Track key performance indicators (KPIs) to measure customer satisfaction.
- Assist with the development and implementation of policies and procedures that ensure efficient Customer Services operations.
- Accurately record and document customers issues, feedback, and resolutions for reference and analysis.
- Collect customers feedback and insights to understand pain points and areas for improvement, ensuring a customer-centric approach.
- Assist with defining processes for new customers in getting started with products/services, offering guidance and training to the customers as needed.
- Analyse customer feedback to identify areas for improvement and collaborate with the team to enhance customer support processes.
- Uphold company values throughout business practices and use sound judgment in decision making.
- Any other additional duties as may be required by management based on needs of the business
Requirements
- A minimum of 3 to 5 years in related field.
- Proven experience in customer relationship management, account management, or related role.
- Relevant bachelors degree in a related field.