Overview
Customer Support Specialist Jobs in Abu Dhabi, UAE at ClearGrid
About Clear Grid Clear Grid  is pioneering changes in the debt resolution industry using cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery processes for financial institutions. As our team expands, we are eager to welcome skilled professionals who can contribute to our innovations.
Job Responsibilities
of a Customer Support Specialist Customer Assistance:
Provide top-notch support and assistance to customers through various channels such as phone, email, and chat.
Issue Resolution:
Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure
customer satisfaction
.
Process Optimization
:
Identify opportunities to enhance support processes and customer experience, providing suggestions for improvement.
Feedback Management:
Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
Multi-Team
Collaboration:
Work closely with internal teams, such as sales and product development, to ensure comprehensive customer support and satisfaction.
Documentation:
Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments.
Continuous Learning
:
Stay updated with company products/services and industry trends to provide informed support to customers.
Qualifications Required for the Customer Support Specialist Role
Experience:
Bachelor’s degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
Communication
Skills:
Exceptional verbal and written
communication skills
, with a
customer-centric approach
.
Problem-solving
Abilities:
Strong analytical and
problem-solving skills
to address customer concerns and challenges effectively.
Adaptability
:
Comfortable working in a
dynamic environment
and able to prioritize tasks efficiently.
Technical Proficiency
:
Familiarity with CRM systems and proficient in general computer applications (e.g., Microsoft Office).Interpersonal
Skills:
Ability to build rapport and relationships with clients, ensuring a positive and productive customer interface.
Patience and
Empathy
:
Demonstrated capability to deal with
challenging
situations with patience and willingness to help.
Why Choose a Career at Clear Grid?
Be a part of a
forward-thinking
company that is leading the charge in revolutionizing the fintech industry.
Enjoy an
inclusive
and
innovative
work culture that supports
collaboration
and fosters
professional growth
.
Benefit from a
competitive salary
package, extensive benefits, and
opportunities for career advancement
.
Join a vibrant and encouraging workplace where your contributions make a meaningful impact.
#J-18808-Ljbffr
Title: Customer Support Specialist
Company: ClearGrid
Location: Abu Dhabi, UAE
Category: Customer Service/HelpDesk (HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM)
