Overview
Customer Support Specialist Jobs in Jeddah, Makkah, Saudi Arabia at inDrive
Title: Customer Support Specialist
Company: inDrive
Location: Jeddah, Makkah, Saudi Arabia
inDrive is an international ride-hailing service. We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better!
We are excited to announce that we are hiring a Customer Support Specialist in Jeddah. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for helping others, and are committed to delivering outstanding customer service, we encourage you to apply.
What you will do:
Provide timely and effective assistance to customers via phone, email, and live chat.
Resolve customer inquiries, complaints, and issues with professionalism and care.
Document customer interactions and maintain accurate records.
Collaborate with other teams to ensure customer satisfaction and improve processes.
Stay updated on company products, services, and promotions to offer knowledgeable support.
Escalate complex issues to the appropriate department when necessary.
What we expect from you:
Arabic language speaker mandatory
English language speaker (minimum B1)
Good verbal communication
Multitasking
Work in a team
Grammatically correct in written and verbal
Stress resistance
Responsibility Computer literacy
Customer Focus
Desire to benefit and help people
Working terms:
Hybrid work schedule
Unlimited opportunities for professional and career growth, regular external and internal training from our partners
The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
Initial training
Probation period up to 3months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
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