Overview
Customer Support Agent Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel at PAPAYA
Title: Customer Support Agent
Company: PAPAYA
Location: Tel Aviv-Yafo, Tel Aviv District, Israel
Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.
Love to play games? Want to join an exciting gaming startup?
We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as a Customer Support Representative.
Responsibilities:
Be the point of contact for our players
Provide comprehensive information regarding the products and services offered by Papaya
Work closely with other departments to solve our players’ technical and payment issues
Provide exceptional support via email
Payment Support – provide support regarding failed payments and work with payment processors to ensure a seamless transition
Requirements:
1-2 years of Customer Support (emails/chat) in a tech environment – a must! (bonus points if it was a gaming company).
English proficiency (both spoken and written) – mother tongue level – a must.
Proficiency in Hebrew.
A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries.
The ability to address complaints and resolve conflict in a professional and decisive manner.
Time management skills and ability to prioritize tasks.
Strong troubleshooting and problem-solving skills.
Have a can-do approach – be creative and committed to contributing ideas and practical solutions to the team.
Strong ability to navigate through multiple applications and platforms simultaneously.
High attention to detail and ability to perform well in a high-pressure environment – a must.
A Team player..
Experience with payment processors – an advantage.
