Overview
Customer Success Service Support (General Direction) Jobs in Riyadh, Riyadh, Saudi Arabia at ACTalent Fresh Career
Title: Customer Success Service Support (General Direction)
Company: ACTalent Fresh Career
Location: Riyadh, Riyadh, Saudi Arabia
Customer Success Service Support
Job Overview
We are looking for a Customer Success Service Support Expert to provide on-site technical support for customers in Riyadh, Saudi Arabia. You will work closely with the Customer Success Manager (CSM) to resolve technical issues, coordinate with internal teams, and ensure a smooth customer experience.
Key Responsibilities
- Serve as the primary contact for customer technical issues.
- Troubleshoot, prioritize, and document support cases.
- Coordinate with internal teams to resolve issues and ensure timely closure.
- Keep customers informed throughout the resolution process.
- Build strong relationships with customer stakeholders.
- Create knowledge articles, FAQs, and user guides based on recurring issues.
- Provide basic product guidance or training when needed.
- Identify and escalate potential risks or service issues.
- Participate in an on-call support rotation as required.
Qualifications
- 3–5 years of experience in Technical Support, Customer Success, Technical Account Management, Solution Architecture, or similar roles within enterprise software, SaaS, or cloud computing.
- Good knowledge of Linux/Windows, networking (TCP/IP, HTTP, DNS), troubleshooting, and cloud technologies (IaaS, PaaS, SaaS).
- Strong communication, customer service, and problem-solving skills.
- Professional proficiency in English and Chinese. Arabic proficiency is a plus.
- Willing to work on-site in Riyadh, travel when required, and participate in a rotating on-call schedule.
Preferred Qualifications
- Experience supporting enterprise or cloud solutions.
- Experience working with international customers or Middle East projects.
- Certifications such as PMP, ITIL, AWS, Azure, GCP, or Alibaba Cloud are a plus.
Compliance
- Committed to data security, privacy, and compliance with local regulations.