Overview
Customer Success Professional Jobs in Riyadh, Saudi Arabia at Lucidya
Lucidya is one of the fastest growing SaaS startups in the world & the leading social media analytics tool geared towards Arabic language. By leveraging AI, Machine Learning & big data technologies, we are on a mission of helping businesses in the MENA region to understand and better serve their customers using our Media & Customer Intelligence products.
With an HQ in Riyadh and offices in different countries in the world, we are funded by the most reputable investors in the region and scaling rapidly to meet the increasing demand of our products.
Come and join the startup that has been named by the World Economic Forum as one of the most promising startups in the MENA region … be part of the history we are making.
Role and Responsibilities:
We are seeking a motivated Customer Success Specialist to support our clients and build strong relationships. This role helps clients effectively use our products, increasing revenue and minimizing churn:
Guide new customers through onboarding and product training
Inform customers about product benefits and features
Keep clients engaged and regularly using our products
Buildcustomer loyaltyand reduce churn
Develop healthy working relationships with customers
Address and resolve customer issues proactively
Help customers set up and navigate our platform
Communicate the value of our products
Requirements:
Bachelor’s degree in Business, Marketing, Communications, or related field
Around one year of experience in customer service or support; fresh graduates are also welcome to apply
Strongcommunicationand interpersonal skills
Proactiveproblem-solving skills
This position is only for Saudi nationals*
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Title: Customer Success Professional
Company: Lucidya
Location: Riyadh, Saudi Arabia
Category: Customer Service/HelpDesk, Marketing / Advertising / PR
