Overview
Customer Success Manager (Sales) Jobs in Dubai, UAE at HIRESTELLA AI
Customer Relationship Management
- Build and maintain strong, long-term relationships with key clients
- Serve as the primary point of contact post-sale
- Understand customer goals, challenges, and business needs
Customer Success & Retention
- Ensure smooth onboarding and implementation for new clients
- Drive product adoption and usage to maximize customer value
- Monitor customer health metrics and proactively address risks
- Reduce churn by ensuring high customer satisfaction
Sales & Revenue Growth
- Identify upselling and cross-selling opportunities within existing accounts
- Work closely with the sales team to grow account value
- Conduct regular business reviews with clients to align on growth opportunities
- Achieve retention and expansion revenue targets
Support & Coordination
- Collaborate with product, support, and technical teams to resolve client issues
- Gather customer feedback and communicate insights to product teams
- Ensure timely resolution of customer concerns and escalations
Reporting & Analysis
- Track customer engagement, usage, and performance metrics
- Maintain CRM records with accurate account updates
- Prepare reports on account status, risks, and opportunities
Title: Customer Success Manager (Sales)
Company: HIRESTELLA AI
Location: Dubai, UAE
