Overview
Customer Success Manager Remote Jobs in Saudi Arabia at Immersive Dynamics Inc.
Position: Customer Success Manager Remote)
Location
Middle East
Location Type
Remote
Department
Customer Experience
Immersive is the leader in people-centric cyberresilience. We help organizations continuously assess, build, and prove their cyber workforceresiliencefor teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations andhands-oncybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.
Where we are now
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees, announced funding of more than $180 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations Citi, Pfizer and Humana to measure, map to risk, and optimize the human cyber abilities of their entire workforce.
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining aninclusive, supportive place for you to be you and do your very best work.
Customer Success Manager
Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. In fact, our customer obsession is so intense it’s a company value – it’s embraced in every team meaning you know the whole of Immersive is on your side when you are championing the customer voice.
You will own a set of customers from onboarding to renewal, penetrating deep into the heart of the customer to understand their strategic objectives (sometimes they don’t even know this themselves and you have to get in touch with your inner Sherlock Holmes to search it out) and ensure our platform delivers.
With customers like HSBC, NHS and Goldman Sachs and feedback like “The best tool for learning cyber security”, “A great platform to learn and gainhands on experienceon tools” and “Immersive is a must have for every organisation” you can see why customer obsession is the core of who we are, and you can be a key pillar in elevating the customer voice and experience.
Your main responsibilities (we’re scaling fast, so these may change as we grow):
Partner with our customers to ensure effective onboarding – setting them up for success
Create a communications plan to engage effectively throughout the customers journey
Set strategies for the customer, put in place objectives and measure success
Collaborate with our product and customer support team to share new features
Upsell and cross-sell opportunities and partner with sales to close opportunities
Take customer success reviews periodically and resolve concerns with the assistance of internal teams.
You should apply if you have (we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role):
Experience in Cybersecurity or Cyber Risk Management
You speak Arabic fluently and are comfortable traveling around the METNA region as required
Extensive experience in customer success management, account management, or equivalent within a SaaS environment.
Exceptional planning andcommunication skills
Stellar presentation skills, client management, and writtencommunication skills.
Experience in implementing customer solutions.
Experience inproject managementwith aproven track recordof managing …
Title: Customer Success Manager Remote
Company: Immersive Dynamics Inc.
Location: Saudi Arabia
Category: Customer Service/HelpDesk, IT/Tech
