Customer Success Manager Jobs in Riyadh, Saudi Arabia at Jobtailor

Responsibilities

Execute and manage the Customer Success Program to maximize client satisfaction and retention.
Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
Identify opportunities for upselling or cross‑selling additional products and services.
Build and maintain strong, long‑lastingly client relationships through regular communication and exceptional service.
Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
Prepare regular sales and KPI reports to track and measure progress against targets.

Requirements

Bachelor’s degree in Business, Marketing, IT, or a related field.
Proven experience as a Customer Success Manager or in a similar role, managing enterprise accounts.
Strong understanding of IT products, services, and solutions.
Fluency in Arabic and English along with excellent communication and interpersonal skills.
Customer‑focused mindset with a passion for delivering exceptional service.
Ability to work independently and collaboratively with cross‑functional teams.
Highly organized, detail‑oriented, and results‑driven.

Hard Skills

Soft Skills

Certifications & Qualifications

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Title: Customer Success Manager

Company: Jobtailor

Location: Riyadh, Saudi Arabia

Category:

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