Overview
Customer Success Manager Jobs in Dubai, United Arab Emirates at SetupFX
Title: Customer Success Manager
Company: SetupFX
Location: Dubai, United Arab Emirates
Customer Success Manager
Location: Dubai, United Arab Emirates
Employment Type: Full-time
Salary: Competitive
About the Role
SetupFX is looking for a proactive and customer-focused Customer Success Manager to serve as the primary point of contact between clients and internal teams. This role is responsible for building strong client relationships, ensuring seamless communication, driving customer satisfaction, and supporting long-term client retention.
The ideal candidate will possess excellent communication, relationship management, and project coordination skills while ensuring successful delivery of services and an exceptional client experience.
Key Responsibilities
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Understand client objectives and coordinate with internal teams to ensure successful execution of deliverables.
- Facilitate clear communication between clients and cross-functional teams, ensuring expectations are aligned throughout the project lifecycle.
- Schedule and lead client meetings, prepare meeting agendas, document Minutes of Meeting (MoM), and follow up on action items.
- Monitor project timelines, milestones, and deliverables while providing regular progress updates to clients.
- Proactively identify and resolve client concerns, risks, or project challenges to ensure a smooth customer experience.
- Support client onboarding and ensure a seamless transition from project initiation to delivery.
- Maintain accurate records of client interactions, project updates, and follow-ups using CRM and project management tools.
- Prepare weekly and monthly project status reports and communicate progress to both clients and internal stakeholders.
- Collaborate with internal departments to improve service quality, operational efficiency, and customer satisfaction.
- Identify opportunities to strengthen client relationships and support long-term account growth and retention.
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Management, or a related field.
- 2–5 years of experience in Customer Success, Client Servicing, Account Management, Project Coordination, or a similar client-facing role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal, stakeholder management, and relationship-building abilities.
- Exceptional organizational and multitasking skills with the ability to manage multiple client accounts.
- Strong problem-solving skills and attention to detail.
- Experience using CRM platforms and project management tools is preferred.
- Ability to work in a fast-paced environment while managing multiple priorities.
Preferred Qualifications
- Experience working with healthcare clients or healthcare-related projects is an advantage.
- Familiarity with digital marketing, branding, or client servicing environments is a plus.
- Experience working with international clients and cross-functional teams.
- Professional presentation and meeting facilitation skills.
If you're passionate about building meaningful client relationships, delivering exceptional customer experiences, and driving long-term client success, we'd love to hear from you.