Overview
Customer Success Manager Jobs in Dubai, UAE at Nuitée | Enabling all companies to build travel solutions
About the company
Founded in 2017, Nuitée makes it easy for businesses to build travel applications securely and quickly, accelerating your revenue growth. We’re committed to enhancing the travel planning process and ensuring our technology meets thedynamicneeds of our users.
Nuitee is headquartered in Ireland with a tech and operations hub in Casablanca, Morocco and Palma de Mallorca, Spain. Commercial staff are based around the world in the USA, Mexico, Spain, Germany and Argentina.
Role Overview:
As the Customer Success Manager at Nuitée, you will be a key commercial technologist, adeptly navigating the intersection ofcutting-edge technologyand strategic sales. Your role involves managing relationships with major travel agencies, OTAs, airlines, and financial institutions, leveraging Nuitée’sinnovativesuite of products.
You will champion the LiteAPI for app development, Core API for global hotel access, and the White Label solution for effortless booking site creation. Additionally, you’ll play a critical role in promoting the Hub API Connector, a pivotal Connectivity Switch for hotels and suppliers, and Cupid, our advanced machine-learning tool for precise hotel data mapping. Your expertise in these areas will be fundamental in securingcustomer loyalty, forging robust partnerships, and driving theoptimizationand successful deployment of Nuitée’s unique tech offerings.
Key Responsibilities:
Develop and nurture relationships with key partners, ensuring a deep understanding of their business needs and driving growth in revenue and margin to exceed targets.
Collaboratively work with sales and other internal teams to align commercial and technical strategies, maximizing product distribution andclient satisfaction.
Represent Nuitée at client conferences, trade shows, and other industry events, showcasing ourinnovativeproducts like LiteAPI, Core API, White Label, Hub API Connector, and Cupid.
Participate instrategic planningand reporting, offering insights on client production and performance to shape future strategies.
Conduct on-site sales calls with a portfolio of partners, including overnight stays, to enhance business relationships and address technical needs.
Constantly monitor and analyze client performance to identifyopportunities for growth, new product integration, and market expansion, ensuring optimal use of Nuitée’s technology.
Oversee key performance indicators, ensuring the highest quality of service and consistent growth in your client portfolio.
Act as the technical point of contact for business partners and clients, facilitating productive interactions and leading technical activities such as mapping checks, error ratio monitoring, and dashboard monitoring.
Work closely with Nuitée’s Operations team to support clients in resolving incidents and maintaining high service standards.
Generate new business opportunities by connecting new products, exploring new markets, and promoting Nuitée’s key business lines, focusing on both sales growth and profitability.
Identify and assess clients’ critical needs, offering tailored solutions that leverage Nuitée’s unique technological capabilities.
Our Ideal Candidate:
At least 3 years of experience in a technical sales or account management role, ideally within the travel technology sector. An existing network within the market territory is advantageous.
Technical Background: A solid foundation in a technical field, whether througheducation, training, or …
Title: Customer Success Manager
Company: Nuitée | Enabling all companies to build travel solutions
Location: Dubai, UAE
Category: IT/Tech, Sales
