Overview
Customer Services Support Officer Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at ADIB – Abu Dhabi Islamic Bank
Title: Customer Services Support Officer
Company: ADIB – Abu Dhabi Islamic Bank
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Role: Customer Services Support Officer             Â
Location: Abu Dhabi
Role Purpose: Deliver Excellent customer service in accordance with agreed standardsÂ
Key Accountabilities of the role: Â Â Â Â Â Â Â Â
Opening and closing applicant on time.
Ensure proper implementation and follow up with timely.
Prepare finance applications and obtain necessary approvals.
Performed efficient troubleshooting of issues.
Ensure TAT is adhered to and where possible exceed customer expectations
Co-ordinate and liaise with other departments in a professional manner
Participate in regular review and development meeting with key stakeholders
Prepare and provide monthly report
Keeping a record and details of actions taken
Supporting customer service agents
Provides technical help to colleagues if required.
Ensure compliance with bank policies
Perform other task specified by management.          Â
Ensure customer queries are resolved with agreed TAT
Positive customer feedbackÂ
Deliver professionalism when dealing other departmentsÂ
Specialist Skills / Technical Knowledge Required for this role:
Display flexibility in dealing with other team members
Good data processing skills
Good problem-solving skills
Excellent communication skills
Excellent Decision-making skills
Previous experience required (if any):Â
Previous banking experience in similar role
Knowledge of regulated financial services and banking industries
Detailed understanding of asset productÂ
In depth understanding of the internal process, procedures and internal systems
This position is for UAE Nationals only
