Overview
Customer Services Coordinator Jobs in Dammam, Saudi Arabia at Caterpillar Financial Services Corporation
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
Job Title:Monthly Base Salary:
SAR 8,800 – SAR 10,800 (depending on experience)
Benefits:
Housing / Transportation allowance, 9% Bonus target, Medical insurance, Group Life insurance, 30 calendar days annual leave, end of service award
Location:
Dammam (office presence 5 days per week)
SPM™ Oil & Gas, a Caterpillar company, is a leading global provider of pressure pumping and pressure control products and services for the oil and gas industry. Operating through regional service and distribution centers, we enable customers to achieve productivity, operational efficiency, safety and environmental goals in demanding oilfield operations. We deliver top-performing, high-quality and reliable pressure pumping, flow control and wellhead equipment for various oilfield applications and provide comprehensive services including repair, refurbishment, inspection, testing, certification and rental.
Role
Purpose
Ensure the end-to-end fulfilment of customer service orders – from quotation to delivery. Provide operational and administrative support for service center and field activities.
What You Will Do Operations Management
- Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.
- Process work orders and related entries in the ERP system.
- Manage physical and system movement of rental assets.
- Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.
- Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance
- Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements
- Procure tools, equipment and supplies for operations; collaborate with suppliers.
- Oversee facility maintenance and related procurement.
- Provide administrative support for in-country employees and visitors.
- Track operational KPIs and prepare management reports.
Top Candidates Also Have
- Minimum 5 years of hands‑on experience in operations or sales support. Oilfield experience is a plus
- Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.
- Strong analytical, problem‑solving, and decision‑making skills.
- High attention to detail and accuracy.
- Excellent communication skills.
Personal Attributes
- Strong safety awareness and attention to detail.
- Team‑focused with a positive, respectful attitude.
- Comfortable working to deadlines in a workshop environment.
What You Have (Basic Skills Required)
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Managing Multiple Priorities: Knowledge of effective self‑management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to…
Title: Customer Services Coordinator
Company: Caterpillar Financial Services Corporation
Location: Dammam, Saudi Arabia
Category: