Overview
Customer Services Coordinator Jobs in Dammam, Saudi Arabia at Caterpillar Inc.
Customer Services Coordinator
Location: Dammam (office presence 5 days per week)
Monthly Base Salary: SAR 8,800 – SAR 10,800 (depending on experience)
Benefits: Housing / Transportation allowance, 9% Bonus target, Medical insurance, Group Life insurance, 30 calendar days annual leave, end of service award
Role Purpose
Ensure the end‑to‑end fulfilment of customer service orders – from quotation to delivery. Provide operational and administrative support for service center and field activities.
Key Responsibilities
- Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.
- Process work orders and related entries in the ERP system.
- Manage physical and system movement of rental assets.
- Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.
- Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance.
- Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements.
- Procure tools, equipment and supplies for operations; collaborate with suppliers.
- Oversee facility maintenance and related procurement.
- Provide administrative support for in‑country employees and visitors.
- Track operational KPIs and prepare management reports.
Top Candidates Also Have
- Minimum 5 years of hands‑on experience in operations or sales support; oilfield experience is a plus.
- Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.
- Strong analytical, problem‑solving and decision‑making skills.
- High attention to detail and accuracy.
- Excellent communication skills.
Personal Attributes
- Strong safety awareness and attention to detail.
- Team‑focused with a positive, respectful attitude.
- Comfortable working to deadlines in a workshop environment.
Basic Skills Required
- Accuracy and Attention to Detail – complete tasks with high precision.
- Collaboration – work with a variety of individuals and groups constructively.
- Effective Communication – understand and apply communication concepts and techniques.
- Flexibility and Adaptability – adapt to changing environments and embrace change.
- Managing Multiple Priorities – prioritize and manage concurrent objectives and projects.
- Problem Solving – apply problem‑solving approaches to diverse situations.
- Office Administration – carry out ongoing office administration tasks efficiently.
- Microsoft Office – use functions of Microsoft Office products.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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Title: Customer Services Coordinator
Company: Caterpillar Inc.
Location: Dammam, Saudi Arabia
Category: