Overview
Customer Service Support Officer Jobs in Cairo, Egypt at Al Ahli Bank of Kuwait – Egypt
Title: Customer Service Support Officer
Company: Al Ahli Bank of Kuwait – Egypt
Location: Cairo, Egypt
Job purpose
Greet & welcome walk-in branch clients while ensuring the highest levels of service and optimum client wait time to positively affect client’s overall experience.
Handles all clients’ quick enquires and straight thru requests.
Manage clients’ complaints & work on speed solutions with concerned teams to avoid any potential escalation/dissatisfaction.
Key accountabilities
Consistently meet and greet all clients entering the branch and provide guidance on various administrative and clerical duties as assigned.
Carry out all assigned branch administrative tasks, ensuring all activities are completed within timescales and with speed and accuracy, whilst providing excellent customer service to clients and adhering to all appropriate process and procedures.
Ensure a positive image of the Bank is presented to all clients entering the branch as well as abide with code of conduct.
Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
Provide support to other team members as required to assist in running smooth operations of the branch.
Perform any other duties or tasks as required or instructed by the Branch manager to support branch operations.
Assist all walk-in customers in their products and services inquiries.
Communicate and coordinate between branch staff (Operations or sales) and walk-in customers efficiently
Manage the clients’ waiting area in a friendly and energetic manner while providing resolution times guidance and effective traffic control
Manage cross selling the bank’s products and services to walk-in customers
Education
Bachelor’s degree in relevant discipline, or equivalent experience.
Knowledge
Knowledge of retail banking products and services.
Good understanding of customer needs, Trade Finance & other corporate services.
Knowledge of retail network operations and procedures.
Experience:
0 – 1 years in a branch environment.
