Overview
Customer Service Supervisor / Call Center Team Lead Jobs in Doha at Camsa Comunicaciones
Job Description: Customer Service Supervisor / Call Center Team Lead
Camsa Comunicaciones is a leading communications firm based in Doha, Qatar, committed to delivering exceptional customer service. We are seeking an experienced Customer Service Supervisor / Call Center Team Lead to oversee our dedicated team and enhance our customer support operations.
Responsibilities:
- Supervise daily operations of the call center, ensuring that customer service standards are met and exceeded.
- Provide guidance and support to customer service representatives, including training and performance management.
- Monitor call metrics and service levels, analyzing data to identify trends and areas for improvement.
- Develop and implement procedures to streamline processes and enhance efficiency in customer interactions.
- Handle escalated customer inquiries and complaints, ensuring high levels of customer satisfaction.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience in a customer service supervisory role, preferably within a call center environment.
- Strong leadership and team management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Proficient in call center software and CRM systems.
الراتب المدفوع: QAR٨٠٫٢٤ لكل ساعة
موقع العمل: على الطريق
Title: Customer Service Supervisor / Call Center Team Lead
Company: Camsa Comunicaciones
Location: Doha
