Overview
Customer Service Supervisor Jobs in Riyadh, Saudi Arabia at CleanLife | كلين لايف
Title: Customer Service Supervisor
Company: CleanLife | كلين لايف
Location: Riyadh, Saudi Arabia
📢 Position: Customer Service Supervisor
📍 Location: Riyadh, Saudi Arabia
🕒 Employment Type: Full-time
🎯 Job Objective
We are seeking a highly motivated and experienced Customer Service Supervisor to lead and manage our customer service team. The role focuses on ensuring high-quality service delivery, handling customer inquiries and complaints efficiently, and enhancing overall customer satisfaction and experience.
🧭 Key Responsibilities:
- Supervise and manage the customer service and call center team, ensuring effective task distribution
- Monitor team performance and provide ongoing coaching, support, and evaluation
- Handle and resolve complex customer complaints in a timely and professional manner
- Develop and implement service standards and procedures to improve customer experience
- Track key performance indicators (KPIs) and prepare periodic reports for management
- Train new employees on company policies and customer service procedures
- Collaborate with other departments (Operations, Sales, Quality) to ensure service integration
- Oversee responses to customer inquiries across all communication channels (phone, email, applications)
- Perform any additional tasks assigned by management
🎓 Qualifications & Requirements:
- Bachelor’s degree in Business Administration, Service Management, or a related field
- Minimum 7 years of experience in customer service, with at least 3 years in a supervisory role
- Strong communication, problem-solving, and decision-making skills
- Experience with CRM systems and computer applications
- Proven leadership and team management abilities
- Ability to work in a fast-paced environment and handle pressure
🏢 Work Environment
- Office-based role
- Standard working hours
- Requires daily interaction with customers and the customer service team