Overview
Customer Service Supervisor Jobs in Riyadh, Riyadh, Saudi Arabia at Coffee Solutions
Title: Customer Service Supervisor
Company: Coffee Solutions
Location: Riyadh, Riyadh, Saudi Arabia
Company Description
SUN CAFÉ COMPANY, established in 2005, specializes in providing top-tier supplies and support services to cafes, restaurants, and hotels across the Kingdom of Saudi Arabia. We partner with leading international firms to offer high-quality raw materials and technical and professional support through our qualified sales and technical teams. Our mission is to enhance the skill and knowledge of our clients by offering top-quality products and maintaining a true continuous partnership. With a large selection of the best products and international brands, we ensure a delightful shopping experience, timely delivery, and competitive pricing, all of which are highly recommended by our customers.
Role Description
This is a full-time Customer Service Supervisor located in the Riyadh Region.
The Customer Service Supervisor will manage day-to-day operations of the customer service team, ensuring high levels of customer satisfaction. Responsibilities include supervising, training, and supporting team members, addressing customer inquiries and complaints, monitoring performance metrics, and developing strategies to enhance customer service quality.
Key Responsibilities:
* Lead, mentor, and develop the customer service team to achieve performance goals.
* Monitor performance metrics and implement improvement strategies.
* Resolve complex customer issues and support team members in problem-solving.
* Develop and enforce customer service policies and best practices.
* Collaborate with cross-functional teams to enhance service delivery.
* Prepare performance reports and provide actionable insights.
Qualifications
Supervisory Skills, Customer Service Management skills
Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
Excellent communication and interpersonal skills
Strong problem-solving and decision-making skills
Ability to work independently and as part of a team
Experience in the hospitality industry is a plus
2+ years in a customer service supervisory role.
Strong leadership, coaching, and team management skills.
Excellent communication and problem-solving abilities.
Proficiency in customer service software and Microsoft Office.
Leadership and team development
Performance management
Conflict resolution
Strategic decision-making
Time management