Overview
Customer Service Specialist Jobs in Dubai, Dubai, United Arab Emirates at Zeal Holdings Limited
Title: Customer Service Specialist
Company: Zeal Holdings Limited
Location: Dubai, Dubai, United Arab Emirates
Client Interaction and Support:
Serve as the primary point of contact for client inquiries via email, phone, and live chat
Provide timely and accurate resolutions to client issues related to account management, trading platforms, and transactions
Guide clients through the onboarding process, ensuring all necessary documentation is collected and verified as per regulatory requirements
Payments Management:
Oversee client deposit and withdrawal requests, ensuring accurate and timely processing
Collaborate with the finance team to resolve payment discrepancies or delays
Reporting and Documentation:
Prepare and maintain daily operational reports, including trade volumes, client queries, and resolution timelines
Ensure accurate record-keeping and compliance with company policies and UAE regulations
Operational Assistance:
Support the Operations Manager in implementing processes to enhance customer support efficiency
Assist in testing and providing feedback on new tools, platforms, or features introduced by the company
Compliance and Quality Assurance:
Adhere to all internal processes, data protection policies, and Securities and Commodities Authority (SCA) regulations
Maintain a high standard of professionalism and customer service at all times
Requirements
Academic Qualification Requirement:
B.Sc, B.Com Degree from any discipline
Work Experience Requirement:
2 Years Of Experience In Customer Service Department.
English fluency.
CRM Software Experience is a must
Professional Key Knowledge Area Requirement:
Customer and Personal Service
Financial Markets / banking background is preferred
Skills & Competencies
Active Listening
Communication skills.
Customer orientation
Aptitude to learn financial markets
High level of critical thinking and analytical skills. Ability to quickly grasp new materials and concepts quickly and efficiently
Benefits
Private Health Insurance
Paid Time Off
Training & Development
Attractive Commission structure
