Overview
Customer Service Specialist Jobs in Ras Al Khaimah, UAE/Dubai at LanceSoft Middle East
Title
Contact Center Agent
Location
Ras Al Khaimah – onsite
Duration
3 to 4 months Temporary contract (6 days a week)
Notice Period
Immediate joiner only
Visa
Must have Own visa / Sponsor visa / Residence visa (who can take care of their own)
Functional Skills
- Contact Centre / Customer Service experience
- Banking or Financial Services exposure (preferred)
- Digital and Mobile Banking support knowledge
- Call handling and objection management skills
- Customer issue resolution and troubleshooting
- Basic understanding of banking products and services
Behavioral Competencies
- Strong communication skills (English; Arabic)
- Customer-centric mindset
- Ability to work under pressure during peak volumes
- Problem-solving and analytical thinking
- Adaptability and willingness to learn quickly
- Professionalism and empathy in customer interactions
Technical Skills
- Systems and application navigation
- CRM and telephony platform experience
- Digital channel and mobile app support
- Basic troubleshooting and process guidance
Expected Benefits
- Stabilize service levels during the Project Oxygen rollout period
- Reduce customer wait times and abandonment rates
- Improve first-contact resolution and customer satisfaction
- Provide dedicated support for new application-related inquiries
- Minimize operational risk associated with sudden volume surges
- Protect customer experience while long-term staffing and digital adoption plans mature
Application Instructions
Interested candidates send your CV along with the following details:
- Expected salary
- Visa/Work Permit
- Notice Period
- Current Location
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Title: Customer Service Specialist
Company: LanceSoft Middle East
Location: Ras Al Khaimah, UAE/Dubai
Category: