Overview
Customer Service Representative – Mende Speaker Jobs in Dubai, UAE at Tafaseel Group Holding
Join to apply for the Customer Service Representative – Mende Speaker role at Tafaseel Group Holding
3 days ago Be among the first 25 applicants
Job Summary
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.
Job Description
Job Summary
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.
Duties & Responsibilities
Answer calls and route calls to appropriate resource
Handle patient inquiries telephonically and convert inquiries to emails according to SOPs; send to relevant department if no answer after two transfers
Research required information using available resources
Manage and resolve patient complaints and transfer to qualified personnel
Provide customers with service information and hospital policy
Update the business connect with new staff numbers and names
Identify and escalate priority issues
Follow up on patient calls when necessary
Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology)
Stay updated with hospital memos/circulars and call center updates
Care for entrusted tools (e.g., computer, headset), used for official purposes only
Assist patients with appointment queries
Book, cancel, or reschedule appointments per OPD policy
Handle online appointment bookings via website
Gather patient details for urgent appointments and coordinate with OPD for overbooking or walk-ins
Manage appointments for all OPD procedures and ER referrals
Handle patient complaints related to appointments and escalate appropriately
Respond to inquiries and requests, routing to relevant departments
Explain services and hospital policies to patients
Manage patient complaints and communicate with PRO office
Update hospital management system with changes in clinic timings
Perform other related tasks as assigned
Education and Experience
Bachelor’s Degree or equivalent
Proficient in relevant computer applications
Fluent in Arabic and English
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administrative and clerical processes
Job Details
Role Function:
Customer Service
Job Category:
Customer Service
Role Level: Mid-Level
Work Type:
Full-Time
Country:
United Arab Emirates
City:
Dubai
Company Website: http://(Use the “Apply for this Job” box below)..ae
Company Industry/Sector:
Outsourcing and Offshoring, Consulting
About The Company
Tafaseel BPO, a subsidiary of Tafaseel Group Holding, is a multi-award-winning leader in the Middle East’s BPO sector. We employ over 2,000 professionals from 30 nationalities, offering services in 20 languages. Our sites across the UAE, KSA, Bahrain, and Egypt deliver a suite of 14 BPO services, serving Fortune 500 companies, government entities, startups, and SMEs across 12 industries.
#J-18808-Ljbffr
Title: Customer Service Representative – Mende Speaker
Company: Tafaseel Group Holding
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support)
