Overview
Customer Service Representative/Emiratized – Part time WFH Jobs in UAE at First Gulf Bank PJSC
Customer Service Representative (Emiratized role) – Part time WFH Part-time Division:
Consumer Banking Group – UAE  Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and
innovation
. We are looking for
top talent
and your success is our success. Accelerate your growth as you help us reach our goals and
advance your career
.
Be ready to make your mark at a top company in an
exciting
&
dynamic
industry.
JOB PURPOSE:
To serve customers by providing product and service information, resolving product and service issues, and maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization while providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Accountability: Â Provide excellent customer service by attending to incoming calls within the quality guidelines.
Handle and resolve customer complaints to
customer satisfaction
within the defined authority limits and escalate as per process. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and
customer satisfaction
scores. Contribute to the business by generating new prospects/leads and
upselling
for all types of FAB products.
Maintain customer records by updating customer history through service requests/complaints and notes. Maintain confidentiality of the bank’s customers and data. Ensure the business meets its obligations under the Bank’s policies and standards and under local laws/regulations. Attend to special tasks assigned by team leader and managers. Demonstrate
flexibility
in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.
Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.
Minimum Qualifications:
High School diploma. 0 – 2 years relevant experience in the banking sector.  Knowledge, Skills, and Attributes:  Customer Service
Product Knowledge
Quality Focus
Problem Solving
Documentation Skills Listening Phone Skills  Excellent
communication skills
in English & Arabic. Should hold a Valid UAE Family book (Mandatory). #J-18808-Ljbffr
Title: Customer Service Representative/Emiratized – Part time WFH
Company: First Gulf Bank PJSC
Location: UAE
Category: Customer Service/HelpDesk (Customer Service Rep)
