Overview
Customer Service Representative/Emiratisation Jobs in Dubai, UAE at Hilti (Canada) Corporation
Position: Customer Service Representative (Emiratisation)
What’s the role?
The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for offering an exceptional level of service to our Hilti clients.
What does the role involve?
As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.
Key responsibilities include:
Processing all contacts (inbound and outbound email, fax, chat, and voice) from customers efficiently and professionally to address product & application questions, pricing inquiries, stock availability, delivery status, and updating field personnel as per communication policy.
Managing customer complaints actively and providing First Contact Solution where possible. Following up on open tasks daily to ensure customer satisfaction.
Maintaining Customer Master Data accuracy and completeness by entering new accounts, project locations, and contact details into the SAP system.
Promoting the use of other sales channels to customers to drive Multi Channel System orchestration.
Supporting field personnel by providing timely, detailed, and accurate communication, sales leads from customer contacts, and arranging customer site visits.
Acting as a central contact point for customers by interfacing with departments such as Technical Sales, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management, and Courier Service to ensure quality Customer Service.
Handling additional tasks as identified by management, such as administration (account holds, back orders, steering orders, certificate creation if applicable), sales, productivity, and quality.
What you need is:
UAE National Family Book (to comply with UAE Emiratization law)
A Bachelor’s Degree
Proficiency in English (verbal and written)
Good computer skills, ideally SAP
An excellent telephone manner
Exceptional interpersonal and negotiation skills
High commitment to customer satisfaction
Team-oriented with a strong customer focus
Self-motivated, energetic, outgoing, and willing to explore personal potential in different areas
Why should you apply?
Year after year, we are recognized as one of the top ‘Great Place to Work’ employers globally and locally. Our diverse team of people from various nationalities, backgrounds, and experiences contributes to our success. At Hilti, success is driven by teamwork and ability, regardless of your background.
What do we offer?
Show us what you’re made of, and we’ll offer opportunities to grow within the business, work abroad, experience different roles, and explore various markets. It’s a great way to align your career with your ambitions and achieve exciting growth.
#J-18808-Ljbffr
Title: Customer Service Representative/Emiratisation
Company: Hilti (Canada) Corporation
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual)
