Overview
Customer Service Representative – Emirati Talent Jobs in Sharjah, UAE/Dubai at Commercial Bank International
Main Responsibilities and Accountabilities:
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Perform customer transactions accurately and in an efficient manner.
- Perform correct maintenance and set-up for customers.
- Enhance Revenue by identifying and maximizing selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up to date with changes to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Perform any other duties or responsibilities that are consistent with the role as assigned by management.
- Flexible working in morning and night shifts.
Education and
Qualifications:
- Bachelor’s degree is preferred,
- Minimum of a high school diploma or equivalent.
Other skills required for the job:
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and accuracy in data entry or documentation
- Adaptability to different customer personalities and situations
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Title: Customer Service Representative – Emirati Talent
Company: Commercial Bank International
Location: Sharjah, UAE/Dubai
Category: