Overview
Customer Service Representative Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at ADNOC Group
Title: Customer Service Representative
Company: ADNOC Group
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
About the Role:
Reporting to the Customer Service Manager, you are the primary point-of-contact with customers to maximize customer service efforts through prompt, efficient and accurate order confirmation and fulfillment, knowledge and understanding and preparation of required order and documentation to contribute to the business and enterprise strategy and profitability. Provide back-up support to the sales group for fielding issues and complaints. Communicate with various levels of staff, customers, local and regional management, and global locations where the business group has manufacturing/distribution locations.
Other responsibilities include executing liaison actions and interfacing with sales, marketing, customers, plants, regional hubs, transportation agencies, logistics service provider, banks and various internal departments, supporting sales/ marketing, customer service and supply chain groups as well as resolving customer complaints and following up on actions. Co-coordinating material returns and following up on credit adjustments as well as maintenance of customer database and service histories are also expected.
This position is based in Singapore.
Key Accountabilities:
Operations
Manage and follow-up enquiries (general product info, proforma invoice/letter of credit,sample requests, product availability)
Receive and process orders and managing the order-to-cash process
Prepare full set of shipping documents
Be first contact in case of emergency or complaint
Manage correction process (goods return, credit/debit note requests) and other returns
Coordinate with business units and work as a team with supply chain, finance, credit etc.
Establish working relationship within Borouge
Proactively identify, propose and implement improvements to systems & processes toachieve quality and efficiency
Customer
Identify customer needs and resolve immediate issues or highlight it to a higher level ofauthority
Maintain an ongoing relationship with key customers
Coordinates specific work tasks with other personnel within the department as well as withother departments in order to ensure the smooth and efficient flow of information
Interfaces
Serve as a communication link between customers and other departments
Report pertinent information to the immediate supervisor as requested, or according to anestablished schedule
Compile information as necessary or as directed and provides data as needed
Cooperate with, participate in, and support the adherence to all internal policies, proceduresand practices in support of risk management and overall safety and soundness and thecompany compliance with all regulatory requirements
About You:
Minimum Bachelor degree in supply chain/business/commercial environment or equivalent
Good spoken/written communication skills in English
Basic proficiency in spoken/written Vietnamese communication skill is preferred to communicate with customer
Knowledge and understanding of transportation modes (air/sea), the freight forwarder industry, export documentation, government regulations and export controls requirements is preferred
Detail oriented in every aspect of the order process
Excellent MS Office skills
Good planning, strong problem solving and interpersonal skill and enjoy challenges
Pleasant personality, team player and customer orientation
Able to work in a multi-cultural team environment
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