Overview
Customer Service Representative Jobs in Dubai, United Arab Emirates at DocFlow
Title: Customer Service Representative
Company: DocFlow
Location: Dubai, United Arab Emirates
Job Title
Customer Service & Sales Support Representative – Hindi Speaker
Job Description
DocFlow is looking for a Hindi-speaking Customer Service & Sales Support Representative to join our team in Dubai.
The role is for someone who can support customers in Hindi and English, handle inbound and outbound calls, explain DocFlow’s e-invoicing platform clearly, and help customers with onboarding, basic platform questions, and follow-ups.
The person will also support sales inquiries, customer follow-ups, lead qualification, and coordination with the internal team when customer issues need technical support.
Key Responsibilities
• Handle inbound and outbound customer service calls in Hindi and English.
• Respond to customer inquiries through phone, email, chat, and support tickets.
• Help customers with onboarding, account setup, login issues, invoice flow, and basic platform usage.
• Handle inbound sales inquiries and explain DocFlow’s services, pricing, onboarding process, and product features.
• Conduct outbound sales calls and follow-ups with leads, prospects, and customers when required.
• Collect customer requirements, company details, invoice volume, and business needs.
• Record customer issues, feedback, sales inquiries, and support interactions in the company system or CRM.
• Escalate technical or product-related issues to the relevant internal team.
• Follow up with customers until their issue or inquiry is resolved.
• Support Hindi customer communication, FAQs, onboarding messages, and support content when required.
• Maintain a professional and positive customer experience.
Qualifications
• Fluent Hindi communication skills are required.
• Good English communication skills, both written and spoken, are required.
• Urdu communication skills will be an advantage.
• Previous experience in customer service, call center, helpdesk, sales support, telesales, or a customer-facing role is preferred.
• Comfortable handling inbound and outbound calls.
• Comfortable using digital tools, CRM systems, support ticket systems, and web-based platforms.
• Willingness to learn about DocFlow, e-invoicing, fintech, VAT basics, and digital finance processes.
• Strong problem-solving skills and attention to detail.
• Ability to explain product information in a simple and clear way.
• Experience in SaaS, fintech, accounting software, ERP, telecom, banking, insurance, or compliance-related services is an advantage.