Customer service representative

• Direct the cases which do not meet foundation requirements to the relevant community agencies
• Assess cases which are of higher priority and consequently prepare an agenda to handle their needs
• Respond to all incoming calls on the hotline both during office hours and during the designated out of office hours
• Provide necessary information and clarification to all inquiries throughout the interaction with the case
• Transfer calls to the relevant

Qualifications

• High school certificate
• Prior experience in working in hotlines or call centers
• Previous experience in working with multi-disciplinary teams and cultures