Overview
Customer Service Representative Jobs in Dubai at Eco Drive Driving Institute
Location: Dubai Industrial City
Job Summary:
We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our driving school team. The ideal candidate will be responsible for handling customer inquiries, managing payments, scheduling classes/tests, and ensuring a smooth administrative process. Strong communication skills, basic financial knowledge, and proficiency in MS Office are essential for this role.
This role requires the ability to work 12-hour shifts, with flexibility to accommodate rotational shifts, weekends, and adaptable week-offs based on business needs.
Key Responsibilities:
- Customer Interaction: Greet and assist customers in-person, over the phone, and via email in a professional and courteous manner.
- Payment Handling: Process payments, issue receipts, and maintain accurate financial records.
- Class & Test Booking: Schedule driving lessons, tests, and other appointments efficiently.
- Inquiries & Support: Answer customer questions regarding courses, fees, policies, and procedures.
- Data Entry & Record Keeping: Maintain accurate student records, payment logs, and other administrative documents.
- Basic Financial Tasks: Assist with basic bookkeeping, invoicing, and tracking transactions.
- Communication: Respond promptly to emails and phone calls, ensuring excellent customer service.
- MS Office Proficiency: Use Word, Excel, and other basic software for documentation and reporting.
- General Administrative Support: Assist with filing, organizing records, and other office tasks as needed.
Qualifications & Skills:
- Bachelor’s Degree or equivalent.
- Previous experience in customer service, preferably in an educational or service-based industry.
- Basic financial knowledge (handling cash, card payments, receipts, etc.).
- Proficient in MS Office (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Good organizational skills and attention to detail.
- Basic computer and data entry skills.
- Willingness to work 12-hour shifts, rotational shifts (including evenings and weekends), and flexible week-offs as per business requirements.
Preferred (but not required):
- Experience in a driving school or similar training institution.
- Familiarity with scheduling software or CRM systems.
Working Conditions:
- Office-based role with standard working hours; however, candidates must be available for extended 12-hour shifts, rotational schedules, and weekend coverage as needed.
- Friendly and supportive team environment.
Job Types: Full-time, Permanent
Pay: AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- UAE: 1 year (Preferred)
Language:
- English (Required)
- Hindi (Preferred)
- Arabic (Preferred)
Title: Customer Service Representative
Company: Eco Drive Driving Institute
Location: Dubai
