Overview
Customer Service Representative Jobs in Dubai, UAE/Dubai at Akzo Nobel Inc.
Overview
We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings Metal Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery.
Key Accountabilities
- Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers
- Dealing with the customers to service their orders
- Processing end-to-end orders including delivery related TAS, PO, GRN and invoicing
- Collaborating closely with Supply, Sales, Demand and Logistics and serving as the initial point of contact for all types of customer-related enquiries
- Managing and reviewing tasks such as OTIF, SLOB and Back Orders
- Managing order receipt, prioritising timely order processing and maintaining good customer interactions and relationships
- Managing the order-to-cash process with excellence in order processing
- Registering and processing customer orders in the ERP system received via electronic mail and phone or through other contact with the customer
- Ensuring order processing is handled with accuracy
- Raising issues in delivery documentation and or invoices and processing with supervisor
- Acting as first-level contact with customers for answers to questions and in attempting to resolve complaints
- Obtaining adequate customer and product knowledge to find solutions for customer needs e.g., additional and/or alternative products
- Making proposals for improvements on work processes
- Completing registering, filing and archiving of customer service-related documentation
- Assuring cooperation between customer service and field force regarding administration of customers’ orders
- Cooperating closely with Planning and Logistics functions to maintain consistency in approach towards customer service in the organization
- Adhering to all applicable corporate as well as site policies and procedures with regard to personal conduct, HS&E standards and acting in compliance with all regulations
- Timely and accurately uploading final documents to customer invoice portals ensuring error-free transactions
Qualifications
- At least 3 years customer service experience required
- University graduate or equivalent
- Written and spoken English language skills
- Knowledge of ERP SAP systems is mandatory
- Ability to work well under pressure and adhere to strict deadlines, multitasking, and having good interpersonal and communication skills
- Ability to work well in a team environment
- MS Office (Excel, Word, PowerPoint) proficiency
- Good customer service and negotiation skills
- Ability to manage time and prioritize activities actively and execute tasks quickly and efficiently
- Sound understanding of other functional areas: sales, supply chain, marketing and logistics
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Title: Customer Service Representative
Company: Akzo Nobel Inc.
Location: Dubai, UAE/Dubai
Category: