Overview
Customer Service Representative Jobs in Jeddah, Makkah, Saudi Arabia at Emdad Al Khebrat
Title: Customer Service Representative
Company: Emdad Al Khebrat
Location: Jeddah, Makkah, Saudi Arabia
Call Center Agent
Job Title:Contact Center Customer Representative
Reports to:Team Leader
Position type:Full-time
Location:Jeddah
Call center representative responsibilities:
Manage a high volume of inbound and outbound calls and online chats.
Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
Follow provided scripts for sales or customer support calls.
Act on feedback from training and management to improve call times.
Provide exceptional customer service.
Keep accurate records of all interactions.
Meet individual and team targets.
Qualifications:
Bachelor’s Degree
Strong verbal and written communication skills in English and Arabic
Preferred qualifications:
6+ Months of experience in a call center, conflict resolution, customer sales, or customer support role – or equivalent experience or training
Previous experience with CRM platforms desirable