Overview
Customer Service & Operations Coordinator Jobs in Dubai, United Arab Emirates at Tabrah Flowers and Gifts Trading
Title: Customer Service & Operations Coordinator
Company: Tabrah Flowers and Gifts Trading
Location: Dubai, United Arab Emirates
We're looking for an organized, personable coordinator to be the central point of contact for our customers and partners — from the moment an order comes in until the flowers are delivered. You'll manage customer conversations, coordinate our florist and delivery teams, and keep our orders, inventory, and CRM running smoothly.
Key Responsibilities
1) Customer Service & Orders
Manage all customer communication over WhatsApp, from order creation through to delivery
Help customers choose the right arrangement based on their needs, occasion, and current stock availability
Send payment links, share tracking, and keep senders updated at every stage of their order
Coordinate closely with the florist and delivery team to ensure orders are fulfilled accurately and on time
2) B2B & Events
Coordinate weekly floral orders with B2B clients
Liaise with event companies on floral arrangements for their events
Attend events to oversee the florist's work and ensure quality on-site
3) Partner & Supplier Coordination
Liaise with third-party sellers over WhatsApp to arrange flower pickups and deliveries
4) Inventory & Systems
Ensure all inventory is logged accurately and kept up to date
Manage and maintain Zoho CRM and inventory records
5) Requirements
Strong communication skills and a customer-first attitude
Highly organized, able to juggle multiple orders and conversations at once
Comfortable working with CRM and inventory systems (Zoho experience a plus)
Prior experience in the gifting or floral industry is preferred
Working Hours & Compensation
Hours: 9:00 AM – 6:00 PM
After-hours monitoring: WhatsApp must be monitored from home until 9:00 PM
Overtime: Paid overtime available for Sundays and weekday extra hours
Salary: AED 4000 – AED 4500 ( Depending on experience )