Overview
Customer Service Officer Jobs in Abu Dhabi, UAE/Dubai at YOSH HOSPITALITY LLC OPC
The position involves comprehensive front desk support, administrative assistance, membership and sales coordination, and facilities operations in a dynamic, creative environment.
Front Desk & Customer Service
- Greet all students, members, and potential members upon entering the lobby.
- Assist visitors promptly and manage telephone calls professionally.
- Take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.
- Manage Whats App messages and enquiries efficiently, documenting requests and confirming orders.
- Maintain a visitor registry with accurate records.
- Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service matters in person, via phone, email, or messaging platforms.
Administrative & Operational Support
- Organize and maintain files, records, and updated documents, including guest and external instructor profiles.
- Oversee sorting and distribution of incoming mail and prepare outgoing mail, packages, and envelopes.
- Maintain records of staff movement to ensure calls and visitors are directed appropriately.
- Manage meeting rooms: scheduling, preparation, cleanliness, and readiness.
- Maintain office inventories of stationery, consumables, and front desk supplies.
- Perform clerical tasks such as photocopying, filing, typing, and data entry under the Line Manager.
- Record meeting minutes when required.
Membership Sales & System Management
- Process payments for memberships, classes, and retail sales.
- Organize bookkeeping documentation and issue invoices to customers.
- Manage equipment reservations for members.
- Maintain accurate membership and class records in the CRM system.
- Oversee sales of on‑site storage and office rentals.
Facilities Operations Support
- Ensure a safe environment by enforcing makerspace rules and policies.
- Prepare class materials for instructors and support them during classes.
- Maintain a clean and organized front desk, retail lobby, kitchen, and break areas.
- Manage retail area operations: inventory ordering and merchandising.
- Assist facilities staff with shop tours when required.
- Complete daily shift checklists and end‑of‑shift reports.
- Support operations at third‑party premises when required.
- Operate office equipment such as printers, photocopiers, POS machines, and lamination machines.
- Perform any other duties assigned by the Direct Manager.
Education
- High School Diploma required.
- Diploma or Bachelor’s Degree in any discipline with relevant experience preferred.
Experience
- Minimum 1 year of experience as a Receptionist or in a customer service‑related role.
- Experience in administrative, retail, hospitality, or restaurant environments preferred.
- Experience in health club, salon, or hospitality services is strongly preferred.
- Familiarity with the maker or creative community is an advantage.
Knowledge & Skills
- Sound knowledge of reception‑related duties and administrative support functions.
- Strong customer service skills with the ability to identify and meet customer needs.
- Proficiency in Microsoft Office, Google tools, and Customer Management software.
- Exceptional verbal and written communication skills.
- Fluency in English and Arabic (spoken and written) preferred.
- Excellent organizational, multitasking, and time‑management abilities.
- Professional appearance with a positive and friendly attitude.
- Ability to build relationships easily and create a welcoming environment.
- Strong problem‑solving skills and adaptability to change.
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Title: Customer Service Officer
Company: YOSH HOSPITALITY LLC OPC
Location: Abu Dhabi, UAE/Dubai
Category: