Overview
Customer Service Officer Jobs in Al Khobar, Eastern, Saudi Arabia at Search Elements
Title: Customer Service Officer
Company: Search Elements
Location: Al Khobar, Eastern, Saudi Arabia
Client Service Officer (Saudi National Only)
Location:Al Khobar (Relocating to Riyadh in 1 Year)
Contract Type:Permanent
Company:Tier 1 International Bank
Mandatory Requirements:
Saudi Nationals Only(Due to nationalization ratio)
Willingness to Relocate to Riyadh After One Year
1-2 years in banking experience
Client Services Objectives
The Client Service team ensures seamless banking operations by managing client inquiries, resolving issues efficiently, and providing support for banking products and services, including electronic banking, payments, and trade operations.
Key Responsibilities:
Serve as the primary contact for internal & external client inquiries.
Log and track all requests in the HOBART system.
Ensure timely resolution of client queries related to payments and general banking operations.
Escalate requests when necessary with clear and precise communication.
Manage daily client requests, including document requirements, statements, and status updates.
Report and assist in resolving client complaints and incidents.
Build and maintain strong client relationships, ensuring high satisfaction levels.
Understand client businesses and provide effective operational solutions.
Communicate banking product-related issues to all relevant stakeholders.
Participate in client service improvement projects.
Adhere to departmental procedures and standard operating protocols.
Ensure proper logging and handling of customer complaints.
Qualifications & Experience:
Education:Bachelor’s or Master’s degree.
Languages:Fluent inEnglish & Arabic.
Experience:1-2 years in banking, preferably in customer service or operations, with a strong interest in client-facing roles.
Required Skills:
✔️ Knowledge of banking products, services, and operations.
✔️ Strong understanding of payment and trade processes.
✔️ Proficiency in MS Office for daily tasks.
✔️ Excellent communication skills for effective client interaction.
✔️ Ability to work under pressure and meet tight deadlines.
✔️ Self-motivated, independent, and able to handle responsibilities with minimal supervision.
✔️ Strong integrity and commitment to customer satisfaction.
✔️Flexibilityin working hours and days when required.
