Overview
Customer Service Officer Jobs in Jeddah, Saudi Arabia at Associated Talent Consultants
Customer Service Officer
Location:
Jeddah, Saudi Arabia
Experience:2+ years in a customer service or logistics/shipping-related role
Education: Bachelor’s degree in a relevant discipline
Languages: Arabic & English (mandatory)
About the Client
The hiring organization is a leading player in the logistics and supply chain industry, offering end-to-end solutions including port-centric logistics, bonded zones, and multimodal connectivity. Their focus on innovation, sustainability, and customer excellence positions them as a strategic logistics partner in the region.
About the Role
We are seeking a dedicated and detail-oriented Customer Service Officer to support client operations in the logistics and shipping sector. The ideal candidate will be responsible for handling client documentation, processing service requests, coordinating with multiple stakeholders, and ensuring high levels of customer satisfaction. If you thrive in a fast-paced environment and are passionate about client service, this role offers the opportunity to contribute meaningfully to day-to-day operation.
Key Responsibilities
Receive and verify client documents, job requests, and service inquiries.
Prepare and update job orders using the in-house Management System.
Provide exceptional customer service and resolve client issues promptly.
Coordinate with internal teams, government authorities, shipping lines, and third-party suppliers.
Attend internal and external meetings as required.
Issue service invoices and ensure proper archiving of documentation after service completion.
Competencies & Skills
Customer-focused with a proactive and results-oriented approach
Able to work under pressure and adapt to changing priorities
Strong attention to detail and problem-solving abilities
Effective in cross-functional team collaboration
Strong verbal and written communication
Proficient in MS Office
Knowledge of shipping documentation and logistics processes
Organizational and planning skills
Only shortlisted candidates shall be contacted.
Title: Customer Service Officer
Company: Associated Talent Consultants
Location: Jeddah, Saudi Arabia
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Client Relationship Manager, Technical Support)
